The Client:
A not-for-profit organization that enables digital health implementation across all First Nation Communities across the region.
| Industry | Health Care |
| Duration | 5 Years |
The Ask
Change Management and Transformation – Provincial Electronic Medical Record Tool Implementation.
CGC, on behalf of the Client, has been invited to engage with each of the 133 recognized First Nation communities and 17 Tribal Councils through a phased approach over 5 years. The project’s goal is to identify the unique and individual models of care in each community to glean insights and develop meaningful recommendations to improve the humanistic and digital connections required for equitable and more seamless services.
Approach
Through our coaching and consulting services we foster partnershins with First Nations Health Teams and Provincial Health Authorities to result in tone-term, sustainable henefits tor Indigenous communities.
Methodology
Patient Journey Mapping, (als b- Framework & Human System Dynamics
Discover and Define
The Client hired CGC to lead patient journey mapping for all interested First Nation and Tribal Council health teams to address challenges in referral communication between services, quality of health documentation, quality in the discharge process and the exploration of provincial technologies. CGC worked with the Client, First Nation and Tribal Council health team leaders, and Provincial and Federal Executives to define the scope-ot-work plan and readiness requirements to devise a phased approach for engagement and implementation.
Design and Develop
Phase 1: Working closely with Innovator sites and in collaboration with the Client. the design included a detailed internal and external landscape, patient experience maps, and process maps for the current state. system action and future state, and workshops. CGC developed multiple patient journey maps across multiple clinical pathways, internal service maps for each health team, external landscape maps to show interactions with federal, provincial and First Nation health teams, presentation decks, individualized workshops, supporting documents, briefing notes and recommendations to make changes
Deliver
As part of Phase 1, working with the Client and Innovator sites, CGC delivered an end-to-end engagement plan from concept to implementation to improve patient referral management between provincial and First Nation Health Teams. This included several patient experience maps, external landscape maps, presentation decks for Provincial Health Authority engagement, individualized workshops, briefing notes with recommendations, posters, pamphlets and infographics.
Debrief
In partnership with the Client, CG was able to ensure 80% of processes identified with the Innovator site could be leveraged with the Early Adopter Sites.
Lessons Learned
Each First Nation and Tribal Council health team has
unique requirements and challenges.
- Aone-size firs all approach will not work.
- CGC adapted to ensure needs were understood ane met.
- Resource limitations within the health teams resulted in CGC being flexible to timelines and requirements gatherine.
